To ensure that every order is handled properly, we accept orders exclusively through the following channels:

• Our official order form on the website
• Email: ahoj@bezmasna.com
• Phone: 273 136 918

We do not accept orders via Instagram, Facebook, TikTok or other social media channels. Messages sent through social media do not constitute a confirmed order.

An order is considered confirmed only after it has been reviewed and accepted by our team.

Order Deadlines and Short Notice Fees

To help us plan production and ensure the quality of our food, we ask customers to place larger orders in advance.

For orders exceeding CZK 3,000, please place your order at least 3 calendar days before the requested delivery or collection date.

Subject to availability, we may accept orders at shorter notice under the following conditions:

• 3 or more days in advance: Standard pricing.
• 2 days in advance: A 10% short notice surcharge applies.
• 1 day in advance: A 20% short notice surcharge applies.

Orders placed less than 24 hours in advance may not be accepted.

All short notice orders are subject to confirmation by our team. Please wait for confirmation before assuming your order has been accepted.

Order Cancellation Policy

We understand that plans can change. However, catering orders require advance preparation, ingredient purchasing and staff planning.

Our proposed cancellation terms are as follows:

• More than 72 hours before the scheduled delivery or collection: Cancellation free of charge.
• Between 48 and 72 hours before the scheduled delivery or collection: A cancellation fee of 50% of the total order value applies.
• Less than 48 hours before the scheduled delivery or collection: A cancellation fee of 100% of the total order value applies.

The same deadlines apply to significant reductions in the order quantity. Any cancellation or change must be communicated by email or phone and acknowledged by our team.

These terms will be communicated before the order is confirmed.

Need Help?

If you have questions about your order, deadlines or availability, please contact us directly by email or phone. We will be happy to help you find the best solution for your needs.

Thank you for choosing BezMasna!